Either customer support chatbots are a complete waste of time or I have just been very unlucky over the last few years.
I have never had a useful interaction or resolution from one (except to pass me to a human being, and that normally takes quite some effort). In terms of organisational hostility, they seem even worse than dial-up menu systems. My experience has left me with the perception that they are complete garbage.
Has anyone had consistently (or any) positive experiences?